Return Policy

At Wasia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Return & Exchange Eligibility

To qualify for a return or exchange, the item must:

• Be unused, unworn, and unwashed.
• Be in its original condition.
• Have all original tags attached.
• Be returned within the eligible return period.
• Not fall under any non-returnable category.

Products that do not meet these conditions may not be eligible for return or exchange.

Return Request Timeline

Customers must submit a return or exchange request within 7 days of receiving their order.

Requests submitted after the eligible period may not be accepted.

Eligible Reasons for Returns or Exchanges

You may request a return or exchange if:

• You received a damaged item.
• You received an incorrect product.
• You received the wrong size (subject to stock availability).
• The product has a manufacturing defect.
• Supporting photos may be required to process certain claims.

Non-Returnable Items

The following items may not be eligible for return or exchange:

• Used or washed products.
• Products without original tags.
• Products damaged due to customer misuse.
• Clearance, sale, or promotional items (unless defective).
• Items returned after the allowed return period.

Exchange Process

1. Contact our customer support team.
2. Share your order number and reason for exchange.
3. Provide supporting images if requested.
4. Our team will review your request.
5. Approved exchanges will be processed according to product availability.

Return Process

1. Contact customer support within the eligible period.
2. Provide order details and the reason for return.
3. Follow the instructions provided by our support team.
4. Once the returned item is received and inspected, the request will be processed.

Refund Policy

If a refund is approved:

• Refunds may be processed through the original payment method where applicable.
• Processing times may vary depending on the payment method used.
• Shipping charges are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery for prompt assistance.

Shipping Costs for Returns

Return shipping costs may be the responsibility of the customer unless the return is due to:

• Incorrect product delivered
• Defective item received
• Error made by Wasia

Contact Us

For return or exchange assistance, please contact us:

Phone / WhatsApp: +92 339 6631802

Email: support@wasia.pk

Address: Shop #P-137-2, Jameel Showk, Karkhana Bazar, Faisalabad, Pakistan.